Frequently Asked Questions
“Can I stop in to see what items are available for purchase?”
Yes, only on Wednesdays and Thursdays, I have items available to purchase i.e. retail. Otherwise I am considered a custom-order bakery, which means I take orders in advance that will be picked up at a specific time and date!
“I can’t come Wednesday and Thursday and want to place an order in person, what can I do?”
However, my retail hours which allow for walk in customers to purchase items are Wednesdays and Thursdays, I am there Monday- Friday 8:30AM-3PM. You are more than welcome to come place an order during anyday of the week – if the light is and the open for appointment sign is showing come on in : )
“I have never ordered with Hailey’s Sweets and Treats before, where do I begin?”
I recommend you first take a look at my website and Facebook page. This will you give some ideas and inspiration for style and product. Once you do that, it is best to email me at email@example.com (visit the contact page). To get an estimate I need ALL of the following:
Date and time of pick up, Amount To Feed, Dessert Choice, Theme/Design, Flavors
(cake, frosting, and filling if you desire), fondant or buttercream and any pictures would be great to send along. To confirm an order a 50% deposit is needed. The rest may be paid upon pick up.
“How far in advance should I place my order?”
The general rule of thumb is a minimum of one week prior to your celebration. However, during the busy summer months and wedding season, our capacity is quickly filled each week, and you should think about placing your order 2-3 weeks prior to your celebration. Please remember that Hailey’s Sweets and Treats works on a first come, first serve basis. Occasionally we can fit in last minute orders; depending on my weekly schedule.
“What if I placed a deposit but want to cancel my order?”
A full refund will be allowed if it is cancelled a week or more before the due date. Any cancellations after a week from due date will not be issued a refund.
“Where is Hailey’s Sweets and Treats Located?”
I am located in the backside of the Olde Towne Mall on the lower level – 20 south Main Street Suite 1 Janesville, WI 53545
“Do you deliver?”
We deliver to weddings and corporate accounts. On limited occasions, (schedule permitting), we can make local deliveries for a delivery fee. Once the cake is delivered to the location and set up on a solid level table or base in a cool, dry room (or refrigerator, if indicated), we are not responsible for any damages that may incur. If you decide to pick up and set up the cake or any other product of Hailey’s Sweets and Treats, you assume all liability and responsibility for thecondition of the cake or product once it leaves Hailey’s Sweets and Treats possession. You are responsible for providing appropriate and secure transportation.
“Is there a minimum amount required when ordering?”
Yes, for cupcakes, cookies, and cake pops at least a minimum of 1 dozen. Also, for convenience purposes it is best if you split up flavors by the dozen or half dozen when ordering.
“I have food allergies, does Hailey’s Sweets and Treats anything wheat, nut, or dairy free?”
We do not bake in an allergen-free environment. We bake in an environment where wheat, dairy and nuts are present in high volumes. Due to the presence of these allergens at our baking facilities, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts or dairy.
“What are your serving sizes for your most popular sizes?”
6 inch – max 10
8 inch – max 15
10 inch – max 25
“How should I store my cake?”
Cakes covered in fondant should NOT be refrigerated! The fondant will melt. Cakes iced in buttercream are best kept covered in the refrigeration if you have any leftovers/storing it overnight. Cakes with cream cheese icing should always be refrigerated.